Health Coach Provides Reliable Health Info When You Need It

It isn't always easy to make decisions about your health and health care. What questions should you ask your doctor? What are the treatment options? How can you reduce your risks or prevent long-term complications?

Whether you just want some basic advice, or detailed information about a serious illness, health coaches can help answer your questions, discuss your options and empower you to make informed decisions. Think of them as your partners in health and well-being.

About LifeSteps health coaches

Health coaches are specially trained health professionals, including nurses, dietitians and respiratory therapists, with extensive health care experience. They're available 24 hours a day, 7 days a week to assist you and your family.

When should you contact a health coach?

Contact a LifeSteps health coach any time you have a health-related question. Here are a few examples:

• Your doctor has recommended a test and you want to learn more about it and prepare for it.
• You want to discuss a specific condition and your treatment choices.
• You want to talk to your doctor about a health matter and need help preparing the right questions to ask.
• You want information about fitness and other healthy habits.

Health coaches won't replace your doctor or other health care providers. Instead, they'll help you get the most from every visit to your doctor.

Who can call a health coach?

LifeSteps health coaches are available to U.S. employees and their family members who are eligible for coverage under our health insurance plans, regardless of whether you or your eligible family members currently participate in one of American Standard's health insurance plans.

Your confidentiality is protected

LifeSteps health coaching is a service provided by Health Dialog®, a third-party provider of services to the company's group health benefit plans, as part of the LifeSteps program for American Standard Companies employees and their families. To address the specific needs of employees and their families, Health Dialog will have access to personal health information directly from insurance providers. Any personal health information provided to a health coach is protected by federal and state privacy laws and will not be disclosed to American Standard except under limited circumstances as authorized by law for administration of the company's group health plans.

What is Health Dialog?

Health Dialog is a third-party provider that works in collaboration with the not-for-profit Foundation for Informed Medical Decision Making. The Foundation was established by top physicians from Dartmouth and Harvard medical schools to improve the quality of medical decisions by helping people communicate more effectively with their health care providers. The Foundation works with Health Dialog to develop programs and educational materials based on the latest medical research to support quality health care decision-making.

For more information:

LifeSteps Online (pdf)
Health Coach (pdf)
Lifesteps Program (pdf)
Local Events (pdf)
LifeSteps Employee Presentation (pdf)

Health Dialog® and the Dialog Center^SM are trademarks of Health Dialog Services Corporation. Used with permission.